Open For Business
A branded podcast from eBay and Gimlet Creative, about building a business from the ground up.
#8 Customer Service in the Digital EraMarch 23, 2017
“I had to begin the process of apologizing to customers for things I did do, for things I didn't do.” Karida Collins, owner of the Neighborhood Fiber Co. in Baltimore, Maryland
How to kill it at customer service in an on-demand, tech-savvy world.
We’ll be returning in March with Season Two of Open for Business, and we’d…
Immigrants to the United States make up about thirteen percent of the U.S. population as a whole. And yet, from Silicon Valley to Main Street America, they make up a disproportionately large number of American business owners. In this episode, we explore why this is.
How do you tell your company’s story in a way that resonates with customers?…
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